Privacy Policy

At Sock Doctor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

 

1. Compliance with POPIA

Sock Doctor (Pty) Ltd complies with the Protection of Personal Information Act (POPIA). We only collect personal information that is necessary for us to provide our products and services, and we handle all personal data responsibly, securely, and lawfully.

 

2. Information we collect

We may collect the following information when you interact with us:

• Personal details such as your name, email address, phone number, and delivery address.
• Order information such as items purchased, payment details, and shipping information.
• Website usage information through cookies or similar technologies, which help us improve your browsing experience.

 

3. How we use your information

We use your personal information to:

• Process and deliver your orders.
• Provide customer service and support.
• Comply with legal requirements.
• Improve your shopping experience by personalising content, promotions, and offers.
• With your consent, send you updates about our products, promotions, and brand mission.
• Improve our marketing and advertising across platforms so that it’s more relevant and useful to you.

 

4. Sharing of information

We will never sell or rent your personal information to third parties. Your information will only be shared in the following cases:

• Where necessary to fulfil an order (e.g., with courier services).
• When required by law.
• With our trusted digital marketing agencies, but only if you have given your consent, and solely for the purpose of improving our marketing and advertising so that it is more relevant to you.

 

5. Payment processing

Payments are securely processed through Yoco (Pty) Ltd and Paystack, our approved payment gateways. Both providers use industry-standard encryption and security protocols to protect your payment details.

No card information is stored on our website.

For more information, you can view their respective security policies:

• Yoco
• Paystack

 

6. Cookies

We use cookies on sockdoctor.co.za to improve your browsing experience and personalise content. By using our website, you consent to the use of cookies. You may disable cookies in your browser settings, but this may affect site functionality.

 

7. Your rights

Under POPIA, you have the right to access, correct, or delete the personal information we hold about you. You also have the right to withdraw your consent to marketing communications at any time by contacting us at hello@sockdoctor.co.za.

 

8. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.