1. About Us
Sock Doctor is a South African brand in the clothing and textile industry. We wholesale and retail
socks through our website and select stockists.

2. Delivery Policy
Orders are processed within 2–3 business days of receiving payment. Delivery is confirmed by email
with tracking details. We use trusted courier services for all deliveries. Delivery costs are calculated
at checkout and may vary depending on your location.

3. International Orders
We ship worldwide. Please note that customs duties, import taxes, or local handling fees may apply
in your country and are the responsibility of the customer.

4. Returns & Refunds
• Returns are accepted within 30 days of purchase, provided items are unworn, unwashed,
and in their original packaging.
• If stock is unavailable, we will refund you in full within 30 days.
• If your order arrives damaged or incorrect, please contact us at hello@sockdoctor.co.za and
we will arrange a replacement or refund at no additional cost.
• Customer-initiated cancellations may incur a 10% administration fee.

5. Customer Privacy
We are committed to protecting your personal information in line with the Protection of Personal
Information Act (POPIA) and the Promotion of Access to Information Act (PAIA). Your data will never
be shared with third parties without your consent, unless required by law. For more details, please
see our [Privacy Policy].

6. Payment Methods
We accept Visa and MasterCard, processed securely via PayGate (Pty) Ltd, our approved payment
gateway. PayGate uses industry-standard encryption (SSL) to protect your information. No card
details are stored on our website.

7. Security & Data Storage
• Card details are captured directly on PayGate’s secure system and never stored by Sock
Doctor.
• Customer details (such as shipping and contact info) are stored separately and securely by
Sock Doctor.

8. Transaction Details
• All transactions are processed in South African Rand (ZAR).
• The merchant outlet country is South Africa.

9. Responsibility
Sock Doctor takes responsibility for the sale of goods and services sold on this website, customer
service and support, dispute resolution, and delivery.

10. Legal Jurisdiction
This website is governed by South African law. Sock Doctor chooses Cape Town, South Africa, as its
domicilium citandi et executandi for all purposes under this agreement.

11. Variation
Sock Doctor may update or amend these Terms & Conditions at any time. Updates will be effective
immediately once published on this website.

12. Contact Us
Address: Unit 3, 8th Avenue Industrial Estate
69 8th Avenue
Maitland
Email: hello@sockdoctor.co.za
Phone: +27 21 001 3506
Disclaimer
We aim to provide products of the highest quality and excellent service. If you’re not satisfied,
please let us know and we’ll do our best to make it right.
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