Terms & Conditions
1. Detailed description of goods and/or services
Sock Doctor is a business in the clothing and textile industry that wholesales and retails socks, underwear and facemasks .
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within three business days and delivery confirmed by way email.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (Optional)
The offering on this website is available to clients worldwide.
4. Return and Refunds policy
The provision of goods and services by Sock Doctor is subject to availability. In cases of unavailability, Sock Doctor will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
Sock Doctor shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Sock Doctor via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Sock Doctor separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Sock Doctor takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
11. Country of domicile
This website is governed by the laws of South Africa and Sock Doctor chooses Cape Town, South Africa as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Sock Doctor may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Sock Doctor contact details
Company Physical Address: Workspace 2, The Powder Mill, 5 Sunrise Circle, Ndabeni, Cape Town.
Telephone: 021 286 7482
We endeavour to provide a superior quality product with the highest levels of service. If you are not happy with either, please let us know and we will try our best to make it up to you.
Means of Obtaining Information
If you have any questions about these Terms, please don’t hesitate to contact us.